You may notice Amazon Sellers with similar (or even exactly the same) products, who have great seller feedback. Some have 98% or higher positive feedback out of more than 10,000 different customer ratings.Type caption (optional)
Don’t feel discouraged from trying to achieve the same thing because this is definitely possible!
Your Amazon storefront can generate a healthy income if you simply pay attention to your feedback rating and work to improve it. If you are looking for more ways to optimize your account, you should check out AMZReimburse, which automatically finds money Amazon owes you.
Importance of Your Feedback Rating
High Amazon feedback builds trust with potential customers. This score will indicate to customers that you’re selling good products and can ship them quickly (if using MFN).
Of course, there are some customers who will just choose the first seller they come across on Amazon without researching their feedback or history. But then, there are other Amazon buyers who regularly make purchases on the website and take the feedback of their sellers very seriously. These are the kinds of buyers who love to leave feedback and comments too.
All buy boxes (where you sell) will display your high (or low) feedback rating.
Requesting Amazon Feedback
Amazon allows you to request feedback from buyers. However, you must use an approved method. So, how do you ask the buyer to leave feedback on Amazon? Simply follow these steps:
1) Send an email message to the buyer through the Amazon system. In the subject line, insert the title “Feedback Request.”
2) On the packaging slip, write a message to the buyer, requesting their feedback (for non-FBA Sellers)
Amazon also lets you use a template to request feedback. However, it is recommended that you write your own custom feedback request instead. Customers who frequently purchase on Amazon do not want to see the exact same words repeatedly from different sellers. Buyers want to see your own customized words, demonstrating how much you care about their business.
Amazon Feedback Request Templates
Below are four email templates you can use to request feedback. Choose the best template that you think will attract and persuade customers to leave you feedback.
Note: You should wait at least 5 days after an order before sending a feedback request email to customers.
1) Template for Small Business Owners
If you use Amazon as your own small business or to supplement your income for a regular storefront, then this template is for you. Customers who understand you have a small business will also appreciate this template message too.
The following is a message you can use:
Hi [INSERT BUYER FIRST NAME],
Your opinion is very important to us. As an Amazon small business, our seller rating on Amazon means everything for our continued success. If you can take a moment to leave us some positive feedback, we would greatly appreciate it. If you have any issues with your order, please let us know.
Thank you and we look forward to doing business with you again soon!
Warm regards,
[INSERT BUSINESS NAME]
2) Template for Problem Solving
When a buyer has a problem or issue with your product, they usually contact you directly first and give you the chance to fix any issues.
Sometimes a buyer will just go ahead and leave negative feedback as soon as they receive the product. They may not even give you the chance to fix the problem.
With the following template, you can help avoid this problem:
Hi [INSERT BUYER FIRST NAME],
Thank you so much for your most recent order.
We just wanted to reach out to see if everything is OK with your order.
We want to make sure you are 100% satisfied with what you received. If you have any questions or concerns, you can send us a message anytime and we will respond as soon as possible. We hope you can do this before leaving feedback because most problems can be addressed rather quickly.
If you are satisfied with your order, please take a moment to leave some positive feedback for us. Thank you again.
Warm Regards,
[INSERT BUSINESS NAME]
PRO TIP: If you are an Amazon FBA seller and you receive a negative comment from a buyer, you can send a message to Seller Support and request that the comment is removed. However, you can only do this if Amazon FBA caused the buyer’s problem. If you caused the problem, then Seller Support won’t lift a finger to remove any bad comments.
3) Template for Explaining the Process
Buyers want the entire feedback process to move smoothly and quickly. Explaining how the feedback process works and how simple it is can be a game-changer. This template may help get you more positive feedback:
Hi [INSERT BUYER FIRST NAME],
Thank you for placing an order with us. If you want to leave positive feedback for our business, simply click on “Your Orders” and choose the option to “Leave Seller Feedback.”
Thank you for your time and we look forward to doing business with you again.
Warm Regards,
[INSERT BUSINESS NAME]
4) Template for Providing Valuable Feedback
Personalizing your template can be a clutch to obtaining positive feedback. Genuinely asking the buyer for constructive feedback can be even better:
Hi [INSERT BUYER FIRST NAME],
Thank you for your recent purchase. I hope everything is satisfactory with your copy of [INSERT PRODUCT NAME]. If you have some time to spare, could you please provide me with some feedback about your purchase experience? Did the item arrive on time? Was it what you thought it would be?
By providing this feedback, it allows me to improve. It also informs other buyers as to what kind of seller I am. If there are any unexpected problems that happen throughout the course of shipping the item, your feedback will help me to address them.
Thank you again for your order.
Warm Regards,
[INSERT BUSINESS NAME]
Mixing It Up . . .
You’ve probably noticed that each template has its own message. But you don’t need to settle for just one - try mixing the templates to create the best and most personal one.
Keep on improving! Focus on the buyer responses and remember always be polite and kind during this process.
Can I provide free products in exchange for feedback?
No No No! It is against Amazon's terms of service.
When you send an email requesting positive feedback from a buyer, it cannot contain any kind of coupon or bonus/free offerings.
However, you can send an email that merely offers a coupon or bonus without mentioning feedback. In many cases, buyers will appreciate these extra gifts so much that they will feel "compelled" to leave positive feedback on their own.